Frequently Asked Questions

What is sentoorkartoon.com?

Sentoor Kartoon is India’s largest online portal for Cartoon Art design Gift printing solutions and personalized gifting with a robust collection of over 100 products which can be easily customized as per your tastes and preferences.

How do I get in touch with you?

Easy! Just drop us an email at support@sentoorkartoon.com .You can also ring us at – 9831176575.

What is your corporate office address?

Trendy Toons Pvt. Ltd.

Reach us at:58, Rajdanga Sarat Park Rd, Shantipally, Ravindra Pally, Kasba, Kolkata, West Bengal 700078

How do I register and start my new account?

Please click on the Sign up to claim your gift .You will then be prompted to a page where you can first chose your Sign up gift and then proceed to create your account. Fill in your details as requested before clicking ‘Choose a gift and Sign up’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Is it necessary to have an account to shop on sentoorkartoon.com?

sentoorkartoon gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.

I need personal assistance on my order .Who can I contact?

Sure! You can drop us an email at support@sentoorkartoon.com . You can also ring us at 9831176575.

How can I avail the Welcome Gifts received on signing up?

Sign up gifts/vouchers can be availed once you enter your email id. Just click on Log in, you will find the option to sign in on the right hand side scrolling down the home page.
An email along with the details of the vouchers will be sent to your mailbox once you join the sentoorkartoon family.

How many times can I redeem the Welcome Gift Vouchers?

The Sign up vouchers/gifts can be used only once.

I have returned my first order .What happens to the gift voucher I used in the order?

If the order is cancelled or returned, the welcome coupon stands null and void. It cannot be redeemed again.

Can I cancel an order?

In order to get your order delivered to you soon, we print the orders the same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of a voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below-listed terms and conditions:
You are requested to immediately email at support@sentoorkartoon.com or call at 9831176575 along with your order number for any cancellations to be made.
Your orders can also be canceled if Printvenue team finds your payments have not been received. Check below for further details:
Non-receipt of Payment- In case the payment for the order is not made Printvenue will automatically cancel the order. An email notification is sent to you when we cancel the order.

Can I return the products that I have received?

Sorry but we do not entertain any return or exchange for Custom Product.

We allow 10 days to return Listed Product on Store.

Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.

When will I receive my refund for a cancelled order?

We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card , it might take 20-22 working days for the credited amount to reflect in your account details.

If I return a product on my own do I get back the shipping charges?

Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges. Refunds for courier charges are always in the mode of sentoorkartoon vouchers which can be redeemed on your future purchase.

What if the product that I received has faulty parts or is damaged?

We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful.

Can I also return a product which was found faulty upon use?

Please contact our Customer Care and report the issue .We shall be happy to facilitate the resolution for the same. for further assistance on cancellation and returns please read our return policy

How long does it take for delivery?

When you order from our website, we ensure that the order starts getting processed within 24 hours
We attempt to process every paid order and ship within 4 working days if placed before 1 P.M. and 5 working days if placed after 1 P.M.
For free orders your order will reach you within 7 working days if placed before 1PM and within 8 working days if placed after 1PM.
Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Do you have any shipping charges?

Our shipping charges are dependent on weight of the product, as the weight increases the shipping charges may
vary. For further details please check below:

QUANTITY SHIPPING CHARGES
0-500 gms 75
500gms- 1 Kg 125
1Kg – 1.5Kg 175
1.5Kg – 2Kg 225

For every additional 500gms, 50 INR added in shipping cost.Kindly note that we provide Free Shipping services pertaining to occasions and festivals.

Can I have an order delivered on a particular date?

We continuously try to deliver products purchased from sentoorkartoon.com in best condition and in the fastest time possible. However, we can’t commit on the same.

 

How can I track my order?

You can track your order online as well as you can call Customer Care at 011-4084-4540 or drop us an email at support@sentoorkartoon.com and we will be happy to help you. Also, our partnered courier service providers – Aramex, DTDC, Blue Dart, LITE provide you with the AWP number through which you can check and track the status of your order.

How will I know if my order is placed successfully?

You will receive an email confirmation from Printvenue once your order is successfully placed. This mail will have all the details related to your order.

What are the payment options available at sentoorkartoon.com?

The payment options we support are sentoorkartoon Credit (Wallets), Credit card, Debit card, Net Banking , Airtel Payment Bank , PAYTM , MobiKwik, Freecharge , Printvenue Sales Agent -You can pay when you put in your order-request to the sales person.
All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions..
All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.

How does Cash on delivery payment method works?

We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

How should I apply the discount/promotional voucher to my order?

Once you add product to the cart and click on ADD TO CART button, you will be prompted to MY CART and you can enter the voucher code in the respective tab before checking out.

My voucher code is not working. What should I do?

Please don’t worry! Our customer care is just a call away. Ring us at 9831176575 or drop an email at support@sentoorkartoon.com.

Why can't I see the COD option on my payment page?

We regret the inconvenience but this might be due to either your order value does not lie between Rs.500 to Rs.1500 INR or your postal code does not fall into our COD applicable area. There are some other conditions for which COD doesn’t work as if you chose gift wrap option, used any promocodes/offers, used reward points and if you have not accepted COD order in past from us.

Do your prices include Taxes?

The prices indicated on the website are inclusive of Taxes/ GST.