Return and Refund Policy

At Sentoor Kartoon, customer satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re here to help.

Returns

  • You have 7 days from the date of delivery to request a return.

  • To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

  • Return shipping charges will be borne by the customer unless the return is due to a damaged or incorrect item.

Refunds

  • Once we receive and inspect your return, we’ll notify you via email about the status.

  • If approved, your refund will be processed within 7–10 business days to the original payment method.

  • Shipping charges are non-refundable.

Damaged or Defective Items

  • Please report any damage or defect within 24 hours of delivery.

  • Email us with clear images and your order ID for a quicker resolution.

Non-Returnable Items

  • Personalized items

  • Digital downloads

  • Sale or clearance items

For any return or refund-related queries, contact us at:
📧 info@sentoorkartoon.com